It’s becoming inevitable that voice over Internet Protocol (VoIP) will soon be deployed everywhere, from offices and homes to carriers’ backbones. The move from traditional circuit-switched to package ...

I'm looking for a call recording solution for our Call Manager system. I saw CallCopy mentioned here before, I came across VPI Capture. Just started Googling so I'm sure there's more. My one ...

In our third review of VoIP monitoring tools, products from ClearSight Networks, Codima Technologies, JDS Uniphase, WildPackets and Touchstone Technologies, all products were able to monitor the test ...

Voice over Internet Protocol (VoIP) has transformed how businesses communicate: voice calls transmitted over broadband ...

Vendors were asked to supply their VoIP analysis and management product on the hardware platform of their choice for hands-on analysis in Miercom’s testing lab in New Jersey. The test network ...

It’s no secret that voice-over-IP gear is ringing up sales. Some estimates peg public-sector adoption rates at more than 35 percent. Unfortunately, the darker secret for many of the organizations is ...

A voice over IP (VoIP) service can improve your call quality and save you money compared with a traditional landline. These are the top VoIP services we've tested for home phone needs.

Every company, no matter the size, needs a robust communications platform. The top voice over IP (VoIP) services we've tested deliver enterprise-grade phone system features for a ...

Why You Should Care: Up-to-date call center solutions that can work with thin clients, VoIP, dual-monitor PCs and Web-based clients are a gem for VARs. CallCopy is seeing healthy interest not only ...

As the city of Houston prepares to launch a major voice over IP (VOIP) project, CIO Denny Piper first wants to get a network operations center in place. While he hasn’t chosen which monitoring tools ...

Rachel Williams has been an editor for nearly two decades. She has spent the last five years working on small business content to help entrepreneurs start and grow their businesses. She’s well-versed ...

Rachel Williams has been an editor for nearly two decades. She has spent the last five years working on small business content to help entrepreneurs start and grow ...