When an Air Canada customer service chatbot assured a passenger that they qualified for a bereavement refund—a policy that didn't exist—nobody suspected anything. The passenger booked their ticket ...

Over the last few years, businesses have been increasingly turning to generative AI in an effort to boost employee productivity and streamline operations. However, overreliance on such technologies ...

Forbes contributors publish independent expert analyses and insights. Dr. Lance B. Eliot is a world-renowned AI scientist and consultant. In today’s column, I examine the disconcerting emergence of AI ...