Asus has just issued a public apology for the "confusion and frustration," it acknowledges has been caused by its RMA process, and the company also says it's now going to revise its prices for repairs ...

Taiwanese tech company Asus has launched its Asus PUR (pickup & return) service for accessories. Announcing the same in a ...

Tension has been high between Asus and its customers in recent months following a wave of complaints over its RMA (return merchandise authorization) process which has left many unhappy. Now, Gamers ...

Asus has pledged to improve its warranty RMA process after being taken to task for what could only be described as extortion. A series of reports, including an investigation by Gamers Nexus, showed ...

This is my RMA story. Every third ASUS laptop is DIFFECTIVE. I had a custom Asus gaming laptop G51JX-3DE/G60JX ($2351) from Xoticpc.com. I can’t say I have it because it has already been in the Asus ...

Asus has rolled out its PUR pickup and return service for accessories in India, offering free doorstep warranty replacements ...

ASUS’ UK support pipeline is currently warning customers that the company is experiencing “high repair volume,” and that, as a temporary measure, some UK mainland warranty repairs may be routed to an ...

After 5 months of use, I'm having to go through the RMA process, and the ASUS messages don't fill me with confidence.